Legal & Trust

Legal & Trust Hub

Every legal, privacy, security and compliance document for Certivo, in one place. Certivo is a technology vendor for compliance and certification management — not a licensed financial institution — governed by the laws of the Republic of Cyprus.

Agreements

Terms of Service

The master terms governing use of the platform.

Data Processing Addendum

EU GDPR (Article 28) processor terms and annexes.

Acceptable Use Policy

Rules for how the platform may be used.

Privacy & data

Privacy Policy

EU GDPR & Cyprus Law 125(I)/2018 — how we handle personal data.

Cookie Policy

PECR-compliant cookie categories and consent.

Sub-processors

Infrastructure providers engaged to deliver the service.

Security

Information Security Statement

Technical & organisational measures we maintain.

Responsible Disclosure Policy

How to report a vulnerability, with safe-harbour.

Security overview

A practical tour of our controls.

Compliance & conduct

AML & CTF Policy

Financial-crime programme and regulatory positioning.

Compliance & Regulatory

Frameworks and how the product maps to obligations.

Anti-Slavery Statement

Our position on modern slavery and human trafficking.

Accessibility & resolution

Accessibility Statement

WCAG 2.1 AA target and honest status.

Complaints & Dispute Resolution

How to raise a concern and how we handle it.

Trust Center

Control summary and the full document index.

Contracting entity

Documents in this hub are published by Certivo, a trading name of Puzzle Piece Ventures Ltd, established in the Republic of Cyprus and governed by the laws of the Republic of Cyprus. Registration details are confirmed on each document's company-details block. General enquiries: management@certivo.uk.